The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: 360 HC - Yorkshire House

The Nostell Estate Yard, Nostell, Wakefield, West Yorkshire, WF4 1AB (01924) 860777

Provided and run by:
360HC Ltd

Important: This service is now registered at a different address - see new profile

All Inspections

3 February 2014

During a routine inspection

We visited the office and spoke with the directors of the company. We looked at records and contacted three staff and two people who used the service. We also went to the home of one person who used the service and we spoke with them and their relative. Whilst we were there we spoke with one member of care staff who was assisting the person with their care.

We found people were respected and involved in discussions about their care and it was evident through discussion with staff they knew people's individual needs.

Staff we spoke with were clear about their roles and their responsibilities to ensure people were safeguarded against possible abuse.

People we spoke with were happy with the care they received and they said they thought the staff met their needs well.

Staff told us they felt supported to do their work and they considered there were opportunities for their personal and professional development.

We found the directors were fully involved in the day to day running of the service and this meant there was close monitoring of the quality of the provision.