Updated 26 April 2019
The inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
The inspection was carried out by one adult social care inspector.
Service and service type:
Battlefield Healthcare Limited is a domiciliary care agency which provides support with nursing and personal care needs to people living in their own homes.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
We gave the service 48 hours’ notice of the inspection visit because we needed to be sure someone would be available and we needed to obtain people’s permission to contact them.
Inspection site visit activity started on 4 April 2019 and ended on 5 April 2019. We visited the office location on 4 April 2019 to see the manager and office staff; and to review care records and policies and procedures.
What we did:
The provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We looked at the information in the PIR and also looked at other information we held about the service before the inspection visit. We also looked at notifications sent in by the service. A notification is information about important events which the service is required to tell us about by law. We contacted local commissioners to seek their views on the service provided. No concerns were raised. We used this information to help plan the inspection.
We met with the provider, registered manager, two office staff and three care staff. We spoke with five people who used the service, three relatives and two staff on the telephone. We looked at a sample of records relating to the running of the service and the care of individuals. These included the care records of five people who used the service. We also looked at records related to the management and administration of people's medicines, health and safety, quality assurance and staff recruitment.