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My Homecare West Sussex

Overall: Good read more about inspection ratings

Unit 12, The Courtyard, Crawley Road, Faygate, Horsham, RH12 4SE (01293) 855751

Provided and run by:
Kindred Hearts Ltd

Latest inspection summary

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Background to this inspection

Updated 17 January 2020

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

One inspector undertook this inspection.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

Due to the size of the service, they did not have a manager registered with the Care Quality Commission, however the nominated individual was in day to day charge of the service. The nominated individual is responsible for supervising the management of the service on behalf of the provider. This means that they are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because the location provides a domiciliary care service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 12 November and ended on 20 November. We visited the office location on 15 November 2019.

What we did before the inspection

We reviewed information we had received about the service since its’ registration. We reviewed notifications received from the service before the inspection. A notification is information about important events which the service is required to send us by law. This enabled us to ensure we were addressing any potential areas of concern. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. We used all of this information to plan our inspection.

During the inspection

We made contact with one person who used the service and one relative about their experience of the care provided. We spoke with three members of staff including the provider, the nominated individual and the branch manager. We also made contact with three care workers.

We reviewed a range of records. This included four people’s care records and multiple medication records. We looked at two staff files in relation to recruitment and staff supervision. We saw the training records in relation to all seven members of care staff. A variety of records relating to the management of the service, including policies and procedures were reviewed.

Overall inspection

Good

Updated 17 January 2020

About the service

My Homecare West Sussex is a domiciliary care agency. It provides personal care to people living in their own homes within the Horsham and Crawley areas. At the time of our inspection the service was supporting 11 people.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

The service was safe, with systems and processes which ensured any concerns were reported to appropriate authorities without delay. The service's rotas were well organised and there were enough staff available to provide all planned care visits. No one reported having experienced a missed care visit.

There were quality assurance systems in place to help monitor the quality of the service and identify any areas which might require improvement. The provider was committed to developing a service. This was evident throughout our visit.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service offered flexible support to people and were able to adapt in order to meet people's needs and support them as they wanted. People’s care needs were clearly recorded in their plan of care. There was clear guidance on the support required during each visit. Staff were well trained and supported. They were respectful of the fact that they were working in people’s homes.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 19/11/2018 and this is the first inspection.

Why we inspected

This was a planned inspection based on the date the service was registered with us.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.