- High performance was recognised by credible external bodies. Outcomes for people who use services were positive, consistent and regularly exceeded expectations.
- Staff, teams and services were committed to working collaboratively and had found innovative and efficient ways to deliver more joined-up care to people who use services.
- Staff were consistent in supporting people to live healthier lives, including identifying those who needed extra support, through a targeted and proactive approach to health promotion and prevention of ill-health, and they used every contact with people to do so.
- Staff dealt with patients with kindness and respect and involved them in decisions about their care.
- The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
- The leaders at the practice were proactive and collaborated effectively with local stakeholders, including in the sharing of new developments.
We saw the following outstanding practice:
The approach to assessing, planning and delivering care and treatment people who used services was truly holistic. Outcomes for people who use services were consistently better than expected when compared with other similar services. The service made use of innovative and pioneering approaches to care and how it was delivered and actively encouraged this.
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care