The Clatterbridge Clinic

Updated 14 March 2024

The Clatterbridge Clinic is a clinic for independently funded patients with cancer and is located in the Wirral and is situated in the same building as an NHS specialist cancer trust. There is another clinic run by the same provider located in the same building as the NHS specialist cancer trust in Liverpool and the two clinics work closely together. The service treats adults over 18 years of age. The service takes co-funded patients who are receiving treatment through the NHS but are paying for some elements of the treatment themselves, this is usually for medicines that have not yet been approved for their treatment by the National Institute of Health and Care Excellence (NICE). There are also several international patients who use the service. The service provides on average 110 consultations, 200 cancer treatments, 120 blood therapy treatments and 30 diagnostic imaging tests per month. The clinical staff are employed by the NHS specialist cancer trust.

The service is owned 51% by a private company and 49% by the NHS Trust and profits are distributed in the same ratio with 49% of the profits put back into the NHS.

There is a registered manager who has been in post for 8 months and the regulated activity for the service is treatment of disease, disorder, or injury.

This location was previously inspected in July 2016 and was previously rated as good overall.

Updated 14 March 2024

Our rating of this location stayed the same. We rated it as good because:

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines well. The service managed safety incidents well and learned lessons from them.
• Staff provided good care and treatment, gave patients enough to eat and drink, and gave them pain relief when they needed it. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients and supported them to make decisions about their care, and had access to good information.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families, and carers.
• The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
• Leaders ran services well and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported, and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and all staff were committed to improving services continually.

Updated 14 March 2024