We carried out a review of the data available to us about Limes Place on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Limes Place, you can give feedback on this service.
Limes Place is a purpose-built supported living setting, containing 11 single occupancy apartments. There is a shared communal lounge/dining room with kitchenette and separate staff offices. The service provides personal care and support for people with a mental illness. At the time of the inspection there were seven people accommodated at the service. Most people had transferred to Limes Place together, from a previously registered residential setting.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People told us they felt safe at the service. Staff had received training on safeguarding adults at risk. Staff were aware of the signs and indicators of abuse and they knew what to do if they had any concerns. Recruitment practices made sure checks were carried out before staff started work, improvements were needed with records and these were put right. There were enough suitable staff available to provide care and support; staffing arrangements were kept under review.
Staff followed processes to manage people's medicines safely. Health and safety was generally monitored and risks to people's individual well-being were being assessed and managed. However, we found some improvements were needed. We have made a recommendation about assessing and managing risks.
Processes were in place to find out about people's backgrounds, their needs, abilities and choices before they used the service. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were encouraged to lead healthy lifestyles. They were supported with their healthcare needs and medical appointments. Were appropriate, people were given support with meals and drinks, healthy eating was monitored and promoted. People had furnished and decorated their apartments in response individual tastes and needs. The provider ensured staff had access to training, development and supervision.
People made positive comments about the staff and managers. Staff interacted with people in a kind and friendly manner. Staff knew people well and were respectful of their choices and lifestyles. People's privacy and dignity was respected. People were enabled to be independent and develop their skills.
People received personalised care and support. They were supported as appropriate, to engage in community based and in-house activities. People had contact with families, friends and local acquaintances. Processes were in place to support people with making complaints.
Limes Place had a friendly and inclusive atmosphere. People were treated as partners in managing their individual support. Management and leadership arrangements supported the effective day to day running of the service. The provider used a range of systems and technology, to regularly monitor and improve the service. There were processes to consult with people, to monitor the quality of their experiences and make improvements.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 19 December 2018. This is the first inspection.
Why we inspected
This was a planned inspection based on the date of registration.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.