Window to the Womb Middlesbrough Also known as D I Harries Middlesbrough Limited

Updated 17 January 2022

The Window to the Womb service at Middlesbrough is operated by D I Harries Middlesbrough Limited. The clinic opened in 2018 and provides private ultrasound services to self-funding women who are over the age of 16 and more than six weeks pregnant. Ultrasound scans are separate from NHS standard care pathways.

The service offers an early pregnancy clinic (from six to 15 weeks of pregnancy), and a later pregnancy clinic (from 16 weeks of pregnancy).

The service has a registered manager in post.

The service is registered with CQC to undertake the regulated activity of diagnostic and screening procedures.

We have not inspected this service before.

Updated 17 January 2022

We rated this service as good because:

• The service had enough staff to care for women and keep them safe. Staff had training in key skills, understood how to protect women from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to women, acted on them and kept good care records. The service managed safety incidents well and learned lessons from them. Staff collected safety information and used it to improve the service.
• Staff provided good care and treatment. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of women, advised them on how to lead healthier lives, supported them to make decisions about their care, and had access to good information.
• The service had a strong, visible, person-centred culture. Staff were highly motivated and passionate. Women treated women with exceptional compassion and kindness. They respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided dedicated and personalised emotional support to women and their visitors.
• The service planned care to meet the needs of local people, took account of women's individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long their results.
• Managers ran services well using reliable information systems and supported staff to develop their skills. Staff felt respected, supported and valued. They were focused on the needs of women receiving care. Staff were clear about their roles and accountabilities. The service engaged well with women and the community to plan and manage services and all staff were committed to improving services continually.

However:

• The service did not have a formal strategy for what the service wanted to achieve.

Updated 17 January 2022

We rated this service as good overall. This is because we rated safe, responsive and well led as good with caring rated as outstanding. We do not rate the effective domain in diagnostic and screening services.

See the summary above for details.