Derbyshire Regional Office (Eden Supported Living Limited)

Updated 28 January 2020

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

This service is a domiciliary care agency. It provides personal care to people living in their own apartments.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Inspection team

One inspector carried out this inspection.

Notice of inspection

We gave a short period notice of the inspection because some of the people using it could not consent to a home visit from an inspector. This meant that we had to arrange for a ‘best interests’ decision about this and we wanted to be sure there would be people at home to speak with us.

What we did before the inspection

We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke with two people who used the service, two staff, the regional quality manager and the registered manager. We reviewed a range of records. This included two people’s care records and medication records. We looked at two staff files in relation to recruitment and a variety of records relating to the management of the service.

Updated 28 January 2020

About the service

Derbyshire Regional Office (Eden Supported Living Limited) provides personal care for people. At the time of our inspection 10 people were living in independent apartments. However, not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. There were two people receiving a service at the time of our inspection.

People’s experience of using this service and what we found

Where people were concerned about their safety they knew who to speak with. The staff knew how to reduce avoidable risk to prevent harm and understood how to recognise and report any abuse. People were supported by staff when out and took responsible risks, so they could do the things they enjoyed. People knew what medicines they needed to take, and staff supported them to take these as prescribed. Staffing levels were sufficient and flexible to support people and checks were carried out prior to staff starting work, to ensure their suitability to work with people.

People accessed health care when they were unwell and as part of their planned care to keep well. Staff knew people well and received training to improve their knowledge of care and enhance their skills.

People’s consent was sought before they provided care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests.

People had opportunities to develop their independence and maintain relationships with people who were important to them. People were supported with kindness, compassion and respect.

People were involved in the planning and review of their care and family members continued to play an important role. Staff gained information about what was important to people so that they could provide care which met their preferences. Where people had any concerns, they were able to make a complaint, and this was responded to.

The staff listened to people’s views about their care and people were able to influence the development of the service. The registered manager assessed and monitored the quality of care to ensure standards were met and maintained. They understood the requirements of their registration with us and informed us of information that we needed to know.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 13 December 2018 and this was the first inspection.

Why we inspected

This was a planned inspection based on when the service was registered.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.