Bupa Insurance Services Limited - Bupa Place

This service is rated as Good overall. (Previous inspection March 2018 – Not rated)

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Bupa Insurance Services on 20 September 2019 as part of our inspection programme.

At this inspection we found:

• The service had good systems to manage risk so that safety incidents were less likely to happen. When they did happen, the service learned from them and improved their processes.
• The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• Staff involved and treated people with compassion, kindness, dignity and respect.
• Members were able to access care and treatment from the service within an appropriate timescale for their needs.
• The provider was involved in the local community. The 'Bupa cares corporate responsibility and sustainability Education' scheme carried out a recent activity involving a local school. 60 school children, from 4 local Salford schools attending Bupa Place for the day to solve a Business problem. As a result of this session 10 pupils from All Hallows RC High School spent their work experience week at Bupa Place during July. Interview preparation was given to eight pupils from years 10 and 13 who attended a morning at Bupa place. Positive feedback was received from the students who enjoyed their experience.

Areas where the provider should improve:

• The provider should inform members how to escalate their complaint.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care