- GP practice
Kidderminster Medical Centre
Report from 31 July 2024 assessment
Contents
Ratings
Our view of the service
Kidderminster Medical Centre provides care and treatment to 14479 patients. They are part of the Wyre Forest Health Partnership. The Wyre Forest Health Partnership consists of 5 sites including Kidderminster Medical Centre. During our previous assessment on 11 October 2019, we rated the practice as requires improvement for providing responsive services. This was because results from the National GP Patient Survey showed patients’ satisfaction with how they could access care and treatment were lower than current local and national averages. At this assessment we found that significant changes had been made to improve patients’ experience of the service. The effect of these changes was reflected in the results of the 2024 National GP Patient Survey which showed 78% of patients described their overall experience of this GP practice as good which was above the national score of 74%. Leaders had improved patients access to services using patient feedback and an evidence-based approach. This included using audits for quality improvement within the practice. This meant patients had a greater access to appointments at a time that worked for them.
People's experience of this service
The practice had an active patient participation group made up from a range of patients including those with long term health conditions. They supported the practice with quality improvement and gathering patient feedback. They felt listened to and described the practice as inclusive. Leaders also used a range of tools to gather feedback from patients. This included sending short feedback requests by text and using the Friends and Family test. Results from the Friends and Family test in June 2024 showed that of the patients who completed the feedback form 81% described the practice as very good and 12% said the practice was good.