10 May 2013
During an inspection in response to concerns
We found that treatment costs were clearly displayed in the reception/waiting area. Patient records showed treatment plans and associated fees. Two patients confirmed that fees had been discussed with them when they talked to the dentist about their treatment.
We spoke to five people who were happy with their care and treatment. A sixth person who had been inconvenienced because an item had not been delivered to the dentist in time for their appointment told us they were generally 'very satisfied' with the service provided.
The practice comments book had some recent entries: 'Great, efficient, friend[ly] and always informative'; 'The service was very good, everything that was said I understood, the dentist was very kind and gave total peace of mind'; 'Thank you for an excellent service. New dentist was great.'
Extensive refurbishment work was underway to improve the practice facilities. Steps had been taken to protect patients from any disruption. The areas in use were hygenic and we saw that instruments were being cleaned appropriately. A full range of emergency medicines was available.
Staff were all registered with the General Dental Council and had indemnity certificates. The provider had implemented systems to keep a check on the quality of care and treatment offered to patients.