We carried out a review of the data available to us about Iconic Care Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Iconic Care Limited, you can give feedback on this service.
Iconic Care Limited is a domiciliary care service which provides personal care to adults with a range of support needs in their own houses and flats. At the time of this inspection the service was supporting one person with personal care.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People using the service was safe. People were supported by staff who knew how to report any concerns of abuse to keep people safe. There were policies in place to guide staff on how to keep people safe.
People were supported by staff who understood their needs and ensured these were met. Staff received training relevant to their role. Staff were supported by the registered manager.
People told us staff encouraged them to maintain their independence and were professional. Staff respected people’s right to privacy and dignity. The registered manager knew the importance of person-centred care
People were supported by staff who knew them well and receive support in a timely manner People confirmed staff seek consent.
People were asked their view of the service and staff felt that the registered manager was approachable. There were effective systems in place to monitor and investigate complaints. People were asked to complete surveys asking for their views on the service.
This service was registered with us on 21 February 2020 and this is the first inspection.
Why we inspected
This was a planned inspection as the service had not previously been rated.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Iconic Care Limited on our website at www.cqc.org.uk.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.