We carried out a review of the data available to us about ICare (GB) Limited - Sefton on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about ICare (GB) Limited - Sefton, you can give feedback on this service.
I Care is a domiciliary care service that provides support and personal care to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection 64 people were receiving support with personal care.
People’s experience of using this service and what we found
People and family members spoke positively about the service and told us staff were professional, helpful and kind.
Positive relationships had been developed between staff and people they supported. People said calls to their home were never missed and that staff usually arrived on time.
People using the service and staff were involved in the development of their care through regular reviews meetings.
People told us they had no complaints or were confident they would be listened to if they did. The management team completed checks of completed paperwork by staff regularly and submitted quality audits on a three monthly basis for the local authority; we saw that actions were identified and addressed to bring about improvements.
People's care records provided information about individual backgrounds and their support needs, to guide staff effectively. The service worked with family members to maintain people's health and wellbeing.
Staff had been recruited safely. There were sufficient numbers of staff employed to support people. Vacant shifts and calls because of absence were covered from within the staff team. Agency staff were not used.
Staff received a comprehensive induction and regular training and support. Staff told us they enjoyed working for the service.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
This service was registered with us on 20/12/2018 and this is the first inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.