About the service Thorpe Wood Care Home is a care home providing personal and nursing care to 27 people aged 65 and over at the time of the inspection.
Thorpe Wood Care Home can accommodate up to 50 people across four separate households, each of which has separate adapted facilities. One of the households specialises in providing nursing care to people who require this level of support. Although at the time of this inspection nursing care was not being provided to any of the people using the service.
People’s experience of using this service and what we found
People who lived at Thorpe Wood Care Home felt happy and safe at the service. One person said, “I feel safe as this is my home.”
Staff knew each person well. People’s views were respected and they, were happy living at Thorpe Wood Care Home. Relatives trusted the staff team to look after their family members.
Staff delivered care and support that was personalised and responsive to people’s likes, dislikes and preferences. Staff were kind, caring and motivated and people, their relatives and an external professional were complimentary about the care provided. Staff respected people’s privacy, dignity and independence and encouraged people to lead their life in the way they wanted to. Peoples views were respected.
Staff understood the risks to people and the measures in place to keep them safe. Systems were in place to manage people's medicines safely and to reduce the risks associated with the spread of infection.
Sufficient numbers of staff were employed to meet people's needs. Staff were knowledgeable and skilled to provide care to each person. Staff had undertaken training in a wide range of subjects relevant to their role and were encouraged to develop further.
People were supported to maintain good health. Staff made referrals to health professionals when required. People were provided with the care, support and equipment they needed to stay independent. People were supported to have maximum choice and control over their lives and staff supported them in the least restrictive way possible, the policies and systems in the service supported this practice.
People had access to food and drink based on their individual choice and preferences. People were offered a range of activities to do, in groups or based on their own interests. Staff were developing numerous links with the local community. Any concerns were listened to and addressed, and people's wishes were taken into account as they approached the end of their life.
Care plans guided staff to provide support that met people's needs and in line with their preferences.
Systems were in place to monitor the service, which ensured that people's risks were mitigated, and lessons were learnt when things went wrong. There was an open culture, where people and staff could approach the registered manager if they had any concerns.
The service was well-led by a registered manager who inspired the staff team to put the people they were supporting at the heart of everything they did. The provider's values were put into practice by the staff and governance systems ensured the service provided was of very high quality. People, their relatives and staff were involved in improving all aspects of running the service and their voices were heard.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 12 December 2018 and this is the first inspection.
Why we inspected
This was a planned inspection based on our inspection methodology
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.