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Camphill Village Trust - Stourbridge

Overall: Good read more about inspection ratings

Flat One, Eagle House, St. Johns Road, Stourbridge, DY8 1HE (01384) 441505

Provided and run by:
Camphill Village Trust Limited(The)

Latest inspection summary

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Background to this inspection

Updated 2 July 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection team consisted of one adult social care inspector.

Service and service type:

Berith & Camphill Partnership is a domiciliary care service. Staff deliver personal care support to people living in their own homes. People using the service are younger adults, some with learning disabilities or autistic spectrum disorder, or a physical disability. At the time of inspection, the service provided personal care to nine people living in their own homes.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

We gave the service two days’ notice of the inspection visit. We gave this notice because it is a domiciliary care service and staff members are often out of the office providing care. We needed to be sure that they would be available to speak with us. We also needed to ensure that people’s consent was gained for us to contact them for feedback about the service.

What we did:

We visited the registered office on 31 May 2019. We reviewed the records held on the service. This included the Provider Information Return (PIR). Providers are required to send us key information about the service, what they do well, and improvements they plan to make. The information helps support our inspections. We also reviewed notifications received from the provider about incidents or accidents which they are required to send us by law. We sought feedback from the local authority and other professionals who work with the service.

During the inspection site visit we spoke with the registered manager, two team leaders, two care staff and one person who uses the service. We looked at four people’s care records to see how their care was planned and delivered. Other records we looked at included two staff recruitment files, staff supervision activity, staff training records, accident and incident records, safeguarding, complaints and compliments, staff scheduling, and the provider’s audits and overview information about the service. On 04 June 2019 we telephoned and spoke to one person who uses the service and two relatives. We also spoke with 3 social care professionals about their experience of the service.

Overall inspection

Good

Updated 2 July 2019

About the service: About the service:

Berith & Camphill Partnership is a domiciliary care service, registered to provide personal care to people living in their own homes. At the time of the inspection the service was providing personal care to nine people.

People’s experience of using this service:

People were supported by staff that were caring, compassionate and treated them with dignity and respect. Any concerns or worries were listened and responded to and used as opportunities to improve.

People received person centred care and support based on their individual needs and preferences. Staff were aware of people's life history, and their communication needs. They used this information to develop positive and meaningful relationships with people.

People told us they felt well cared for by staff who treated them with respect. The provider ensured people had regular staff, meaning people and staff were able to build positive relationships. People were supported by staff who had the skills and knowledge to meet their needs. Staff understood and felt confident in their role.

Staff liaised with other health care professionals to ensure people's safety and meet their health needs.

Staff spoke positively about working for the provider. They felt well supported and that they could talk to management at any time, feeling confident any concerns would be acted on promptly. They felt valued and happy in their work.

Audits were completed by the management team to check the quality and safety of the service. This information was shared with the wider staff team.

The registered manager managed and supported the staff team in their roles to ensure people received a good service.

More information is in Detailed Findings below.

Rating at last inspection: Good. (Report Published 11 October 2016)

Why we inspected:

This was a planned comprehensive inspection which took place on 31 May 2019.

Follow up:

We will continue to monitor intelligence we receive about the service until we inspect again as part of our inspection programme. If any concerning information is received, we may inspect again sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk