Updated 2 July 2019
The inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
The inspection team consisted of one adult social care inspector.
Service and service type:
Berith & Camphill Partnership is a domiciliary care service. Staff deliver personal care support to people living in their own homes. People using the service are younger adults, some with learning disabilities or autistic spectrum disorder, or a physical disability. At the time of inspection, the service provided personal care to nine people living in their own homes.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
We gave the service two days’ notice of the inspection visit. We gave this notice because it is a domiciliary care service and staff members are often out of the office providing care. We needed to be sure that they would be available to speak with us. We also needed to ensure that people’s consent was gained for us to contact them for feedback about the service.
What we did:
We visited the registered office on 31 May 2019. We reviewed the records held on the service. This included the Provider Information Return (PIR). Providers are required to send us key information about the service, what they do well, and improvements they plan to make. The information helps support our inspections. We also reviewed notifications received from the provider about incidents or accidents which they are required to send us by law. We sought feedback from the local authority and other professionals who work with the service.
During the inspection site visit we spoke with the registered manager, two team leaders, two care staff and one person who uses the service. We looked at four people’s care records to see how their care was planned and delivered. Other records we looked at included two staff recruitment files, staff supervision activity, staff training records, accident and incident records, safeguarding, complaints and compliments, staff scheduling, and the provider’s audits and overview information about the service. On 04 June 2019 we telephoned and spoke to one person who uses the service and two relatives. We also spoke with 3 social care professionals about their experience of the service.