The Care Quality Commission
  • Doctor
  • GP practice

The Practice Prospect House

Overall: Good read more about inspection ratings

Prospect House, 108 High Street, Great Missenden, Buckinghamshire, HP16 0BG (01494) 862325

Provided and run by:
The Practice Surgeries Limited

All Inspections

19 October 2019

During an annual regulatory review

We reviewed the information available to us about The Practice Prospect House on 19 October 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

21 September 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at The Practice Prospect House on 21 September 2016. Overall the practice is rated as good.

Specifically, we found the practice good for providing safe, effective, caring, responsive and well led services.

Our key findings across all the areas we inspected were as follows:

  • Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. The majority of information about safety was recorded, monitored and reviewed.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients we spoke to on the day of inspection informed us they were able to make an appointment with a named GP, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

The areas where the provider should make improvements are:

  • Consider patient feedback and improve the availability of extended hours appointments offered by the practice.
  • Ensure all staff are aware that a translation service is available and information about a translation service is displayed in the reception areas.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice