Archived: Regent Street Clinic - Leicester

Updated 19 December 2019

Regent Street Clinic - Leicester is located at 108 Regent Road, Leicester, Leicestershire, LE1 7LT. The service is located over two floors with car parking directly behind the building. The reception, waiting room and a treatment room are located on the ground floor.

The provider, FBA Medical Limited, is registered with the CQC to carry out the regulated activities of treatment of disease, disorder or injury and diagnostic and screening procedures from the location.

Regent Street Clinic Leicester was opened in February 2012 and is an independent provider of GP services. The service offers a range of specialist services and treatments such as facial aesthetics, travel vaccinations, sexual health screening, occupational health and offshore medical services to people on a pre-bookable appointment basis. Online appointment booking is available. The service does not offer NHS treatment. It is an accredited yellow fever centre which is registered with NaTHNaC (National Travel Health Network and Centre).

The service is open:

• Monday 9am to 6pm

• Tuesday 9am to 7pm

• Wednesday 9am to 12pm

• Thursday 8am to 6pm

• Friday 8am to 7pm

• Saturday 9am to 12pm

The senior doctor and group practice managers oversee the services provided across the six clinics they operate. The team based at the Leicester clinic consists of one male doctor, one female doctor, a clinic co-ordinator and a receptionist.

Before visiting we reviewed a range of information we hold about the service and information which was provided by the service pre-inspection.

During the inspection:

• we spoke with staff
• reviewed CQC comment cards where patients shared their views
• reviewed key documents which support the governance and delivery of the service
• made observations about the areas the service was delivered from

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 19 December 2019

Regent Street Clinic - Leicester was last inspected on 1 November 2018, but it was not rated as this was not a requirement for independent health providers at that time. Since April 2019, all independent health providers are now rated, and this inspection was undertaken to provide a rating for this service.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Regent Street Clinic - Leicester provides a range of non-surgical cosmetic interventions which are not within CQC scope of registration. Therefore, we did not inspect or report on these services.

A registered manager was in place. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered people. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Seven patients provided feedback about the service using CQC comment cards. Patients were highly positive regarding the quality of the service provided.

Our key findings were:

• The service provided care in a way that kept patients safe and protected them from avoidable harm.
• Patients received effective care and treatment that met their needs.
• Patients commented that staff were kind and caring, treated them with respect and involved them in decisions about their care.
• Services were tailored to meet the needs of individual patients and were accessible.
• The culture of the practice and the way it was led and managed drove the delivery and improvement of high-quality, person-centred care.

The areas where the provider should make improvements are:

• Continue to develop a record of staff immunisation status for all diseases recommended by Public Health England.
• Review the emergency medicines kept at the clinic and complete a risk assessment for any emergency medicines on the recommended list not stocked at the clinic.