15 March 2022
During a routine inspection
Daryel Care Lambeth is a domiciliary care service which provides personal care to people in their own homes. The service provides support to adults with a range of support needs. At the time of our inspection there were 143 people using the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People received a service that was safe. Sufficient numbers of suitably vetted staff were deployed to meet their needs. People’s medicines were administered as intended by the prescribing G.P. People continued to be protected against the risk of abuse, as staff knew how to identify, report and escalate suspected abuse.
Staff followed best practice guidelines regarding COVID-19 and the prevention and control of infection. Incidents and accidents were regularly monitored to minimise the risk of repeat occurrences.
People continued to receive support from staff who reflected on their working practices and received on-going training to enhance their knowledge and skills. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People received support from staff who treated them with kindness, respect and maintained their dignity. People’s independence was encouraged, and staff monitored people’s health and wellbeing, seeking guidance from healthcare professionals when required.
The provider encouraged an open and inclusive service, where people were at the centre of the service. People, their relatives and staff spoke positively of how the service was managed. People’s views were sought. The registered manager had oversight of the service through regular auditing systems and worked in partnership with other stakeholders to drive improvement.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was requires improvement (published 5 December 2019).
At our last inspection we recommended that the provider review staffing hours to ensure they received adequate rest breaks. We also recommended the provider updated their auditing process to ensure issues identified were acted on swiftly. At this inspection we found the provider had acted on the recommendations and made improvements on staff rest breaks and auditing systems.
Why we inspected
This was a planned inspection based on our inspection scheduling.
The overall rating for the service has changed from requires improvement to good based on the findings of this inspection.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.