Background to this inspection
Updated
16 March 2022
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to care homes with outbreaks of COVID-19, we are conducting reviews to ensure that the Infection Prevention and Control (IPC) practice is safe and that services are compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.
This inspection took place on 22 February 2022. We gave the service 24 hours’ notice of the inspection.
Updated
16 March 2022
About the service
Allied Health-Services provide personal care services for people living in an extra care housing scheme at Manston Court. Manston Court is one of three extra care housing schemes in Southampton where Allied Health-Services are the personal care provider. People live in self-contained flats in a single block with some shared facilities. Allied Health-Services are not responsible for the management or maintenance of the building and facilities.
At the time of our inspection there were 51 people who received personal care services. They included older people, and people with a physical or learning disability. Not everyone living at Manston Court received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People we spoke with were happy they received a service that met their needs and reflected their preferences. The service supported people to continue to live as independently as possible in their own flats.
People received care and support that was safe. Staff were aware of their responsibilities to report any concerns, and processes were in place to protect people from avoidable harm and abuse. People were protected against other risks to their health and welfare. People had their prescribed medicines in line with their preferences.
People received care and support that was effective and based on detailed assessments and care plans which reflected published guidance and standards. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
There were caring relationships between people and staff who supported them. There was a core staff team who had worked at Manston Court for many years. Staff had got to know people, their interests and families. Staff respected and promoted people’s privacy, dignity and independence.
People’s care and support met their needs and reflected their preferences. Care plans were detailed and individual to the person. Care planning took into account people’s communication needs. People knew about the provider’s complaints process and how to use it if they had concerns.
The service was well led. There was focus on delivering an individual, personal service. There were effective management and quality assurance processes supported by appropriate computer systems.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.
Rating at last inspection
The last rating for this service was good (published 6 December 2017). Since this rating was awarded the registered provider of the service has changed. We have used the previous rating to inform our planning and decisions about the rating at this inspection.
Why we inspected
This was a planned inspection based on the date of registration.
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.