Peterborough Community Endoscopy Clinic

Updated 2 June 2022

Peterborough Community Endoscopy Clinic is operated by InHealth Endoscopy Limited. The endoscopy unit is located on the first floor within Thistlemoor Medical Centre and is comprised of a purpose-built facility with a reception area, admission room, procedure room, discharge bays and a seated recovery area.

The service provides endoscopy (colonoscopy, flexible sigmoidoscopy and oesophagogastroduodenoscopy (OGD) for patients aged 18 years of age and over. These are procedures which look at different parts of the gastric tract.

The service is directly commissioned by the local NHS Commissioning Group, to provide routine endoscopy services and serves the communities of Peterborough and the surrounding area.

The service has had a registered manager in post since November 2018.

Updated 2 June 2022

Our rating of this location stayed the same. We rated it as good because:

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines well. The service managed safety incidents well and learned lessons from them.
• Staff provided good care and treatment, gave patients enough to eat and drink, and gave them pain relief when they needed it. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, advised them on how to lead healthier lives, supported them to make decisions about their care, and had access to good information. Key services were available to suit patients' needs.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.
• The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients to plan and manage services and all staff were committed to improving services continually.

Updated 2 June 2022

Our rating of this service stayed the same. We rated it as good. See the overall summary above for details.