Archived: New Bank Health Centre Also known as SSP Health Ltd

Updated 1 October 2015

New Bank Health Centre has about 5,000 patients registered. It is part of and managed by the SSP Health group of practices and is overseen Central Manchester Clinical Commissioning Group (CCG). The population experiences higher levels of income deprivation affecting children and older people than the practice average across England. There are a lower proportion of patients above 65 years of age (1.9%) than the practice average across England (16.7%). There are a higher proportion of patients of working status (paid work or full-time education) (70.6%) than the practice average across England (60.2%).

There are two regular GPs (one male/one female), three locum GPs, supported by a practice nurse and a healthcare assistant, to provide clinical care to the patient population. There is also a practice manager, reception manager and a supporting administration and reception team. There is regular support for the practice from senior leadership team, including clinicians and managers, at SSP Health.

The practice delivers commissioned services under the Alternative Provider Medical Services (APMS) contract.

The practice is open between 8.00am and 8pm Monday and Thursday, 8.00am to 6.30pm Tuesday, Wednesday and Friday, and from 9am to 1pm on a Saturday. Appointments are available from 9am to 1pm, and 2pm to 6pm Monday to Friday and from 9am to 1pm on a Saturday.

Patients can book appointments in person or via the phone and online. Emergency appointments are available each day. GotoDoc provide urgent out of hours medical care when the practice is closed.

Updated 1 October 2015

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at New Bank Health Centre

on 18 August 2015. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

• Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
• Risks to patients were assessed and well managed, including those relating to recruitment checks.
• Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.
• Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
• Information about services and how to complain was available and easy to understand.
• Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
• The practice had good facilities and was well equipped to treat patients and meet their needs.
• There was a defined leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

Updated 1 October 2015

The practice is rated as good for the care of people with long-term conditions. Chronic disease management and patients at risk of hospital admission were identified as a priority. Extended appointments and home visits are offered for those on multiple disease registers. Patients with long term conditions have regular reviews undertaken and medication reviews annually. The Practice Nurse leads in diabetes management. New patients registering with the practice are invited to attend new patient health checks and they complete a health questionnaire. This enables the practice to identify patients with long term conditions and ensure they are seen by a GP for review.

Updated 1 October 2015

The practice is rated as good for the care of families, children and young people. There were systems in place to identify and follow up children living in disadvantaged circumstances and who were at risk, for example, children and young people who had a high number of A&E attendances. Immunisation rates were relatively high for all standard childhood immunisations. Patients told us that children and young people were treated in an age-appropriate way and were recognised as individuals, and we saw evidence to confirm this. Appointments were available outside of school hours and the premises were suitable for children and babies. We saw good examples of joint working with midwives and health visitors.

All staff had undertaken safeguarding children training to the appropriate level for their role. One of the GPs was the practice lead for Safeguarding. All clinical staff demonstrated a clear understanding of Gillick competencies. (These help clinicians to identify children aged under 16 who have the legal capacity to consent to medical examination and treatment).

Updated 1 October 2015

The practice is rated as good for the care of older people. Nationally reported data showed that outcomes for patients were good for conditions commonly found in older people. The practice offered proactive, personalised care to meet the needs of the older people in its population and had a range of enhanced services, for example, in dementia and end of life care. It was responsive to the needs of older people, and offered home visits, care home visits and rapid access appointments for those with enhanced needs. The practice has a Register of all patients over 75 years. This population group is allocated a named GP who is responsible for working with relevant associated health and social care professionals to deliver a multi-disciplinary care package that meets the needs of the patient and to ensure these patients have access to a health check. All patients over 75 years have been informed of their named GP.

Updated 1 October 2015

The practice is rated as good for the care of working-age people (including those recently retired and students). The needs of the working age population, those recently retired and students had been identified and the practice had adjusted the services it offered to ensure these were accessible, flexible and offered continuity of care. The practice was proactive in offering online services as well as a full range of health promotion and screening that reflects the needs for this age group.

Appointments and prescriptions could be booked online in advance. Telephone consultations were also available to patients who could not attend the practice.

Updated 1 October 2015

The practice is rated as good for the care of people experiencing poor mental health (including people with dementia). The practice has 60 patients on the mental health register. Of those 91% have undergone a review and have a mental health care plan agreed. The practice offers face to face reviews for this population group. The practice regularly worked with multi-disciplinary teams in the case management of people experiencing poor mental health, including those with dementia. They also work with the community mental health team at a local independent hospital and rehabilitation centre to support patients who suffer from mental ill health.

The practice had told patients experiencing poor mental health about how to access various support groups and voluntary organisations. It had a system in place to follow up patients who had attended accident and emergency (A&E) where they may have been experiencing poor mental health. All clinical staff we spoke demonstrated an understanding of the mental capacity act.

Updated 1 October 2015

The practice is rated as good for the care of people whose circumstances may make them vulnerable. The practice held a register of patients who were classed as vulnerable adults. The practice offered longer appointments for people with a learning disability. Annual health checks are offered to patients on the learning disability register and training support is available from the learning disability community team health facilitator to help provide care focused to their needs. Appointments are offered via ‘carers’ or by sending an appointment invitation letter adapted to patients with LDs. Home visits are also offered.

Translation services were available for patients whose first language was not English. Extended appointments may be given to those patients who may have language difficulties, but only if an alert is recorded on their notes.