Henning Hall

Updated 28 April 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was carried out by one inspector.

Service and service type

Henning Hall is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Henning Hall is a care home with nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced on both days of the inspection,

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with 5 people who used the service about their experience of the care provided as well as 5 relatives. We spoke with 9 members of staff including the area manager, manager, care workers and ancillary staff. We reviewed a range of records. This included 5 people’s care records, risk assessments and medication records. We looked at 4 staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection

We looked at various documents and continued to seek clarification from the provider to validate evidence.

Updated 28 April 2023

About the service

Henning Hall is a residential care home providing nursing and personal care to up to 60 people. The service provides support to older people and people living with dementia. At the time of our inspection there were 52 people using the service living in an adapted building.

People’s experience of using this service and what we found

People were safeguarded by practices and procedures within the service and as a result felt safe. Appropriately recruited staff were available to meet the needs of people. Measures were in place to control the spread of infection, to provide a clean and hygienic environment and to ensure medication management safely promoted people’s health.

Relevant information was gained by the service prior to people coming to live there and this was translated into care plans which took health and social needs into account, as well as people’s individual preferences. Staff were trained, received supervision and new staff were appropriately inducted into their new roles. People’s health was maintained through regular contact and access to medical agencies. The environment was well maintained and included appropriate equipment and signage.

People were supported in a caring and dignified manner. Care plans were person-centred, reflecting the needs of people. Information was available in appropriate formats in line with peoples’ communication needs.

The manager maintained a presence within the service and was aware of people’s needs. People, families and staff were asked about their experiences and results were made available. The service worked in partnership with other services and always informed us of key events.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 3 October 2019 and this is the first inspection.

The last rating for the service under the previous provider was Requires Improvement, published on 26 June 2019.

Why we inspected

This was a planned inspection to give the service its first rating.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Henning Hall on our website at www.cqc.org.uk.

We will continue to monitor information we receive about the service, which will help inform when we next inspect.