We carried out a review of the data available to us about East London Care And Support Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about East London Care And Support Limited, you can give feedback on this service.
East London Care and Support Limited is a domiciliary care service providing personal care to adults and children. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of this inspection there were 58 people receiving a personal care service.
People’s experience of using this service
People using the service had risk assessments carried out to protect them from the risks of avoidable harm. Staff knew about safeguarding and whistleblowing procedures. People were protected from the risks associated with the spread of infection and medicines were managed safely. The provider had a system in place to record accidents and incidents.
Staff were supported in their role with training, supervision and appraisals. People’s care needs were assessed before they began to use the service and were regularly reviewed to capture any changes needed to their care plan. Staff supported people with their nutritional, hydration and healthcare needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. The provider and staff understood the need to obtain consent before delivering care.
Staff demonstrated they knew people and their care needs well. The provider and staff understood how to provide a fair and equal service. People and their families were involved in making decisions about their care. Staff knew how to support people to make choices. People’s privacy, dignity and independence were promoted.
Care plans were detailed, personalised and contained people’s preferences. Staff understood how to deliver a personalised care service. People’s communication needs were met. Staff supported people to maintain their religion, participate in activities and maintain social links. The service had a system in place to record and handle complaints. The provider had a policy in place to provide people with end of life care if required.
The provider had a system in place to capture feedback from people and relatives about the quality of the service provided. Staff had regular meetings to stay updated on service development. The provider carried out quality checks to identify areas for improvement. The service worked jointly with other agencies to improve outcomes for people using the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published on 19 December 2016). Since this rating was awarded the registered provider of the service has changed the service name and has moved premises. We have used the previous rating to inform our planning and decisions about the rating at this inspection.
Why we inspected
This was a planned inspection based on our inspection programme.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.