13 December 2017
During an inspection looking at part of the service
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Birmingham NHS Walk in Centre on 14 March 2017. The overall rating for the service was requires improvement. The full comprehensive report on the March 2017 inspection can be found by selecting the ‘all reports’ link for Birmingham NHS Walk in Centre on our website at www.cqc.org.uk.
This inspection was an announced focused inspection carried out on 13 December 2017. It was undertaken to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 14 March 2017. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.
Overall the practice is now rated as good.
Our key findings were as follows:
- The service had made significant progress in relation to the concerns raised at our previous inspection in March 2017.
- There was an effective system for reporting and recording incidents to support learning and improvement.
- There were effective systems for assessing the risk of, and preventing, detecting and controlling the spread of, infections, including those that were health care associated. Comprehensive audits had been undertaken to assess the risks and actions taken in response.
- There were appropriate systems in place for monitoring prescription stationery.
- Emergency equipment was regularly checked to ensure if was in working order and fit for use when needed.
- A range of clinical audits had been carried out to support service improvements.
- Verbal as well as written complaints were recorded and reviewed to identify trends or themes and support service improvement.
- A closer relationship between the provider organisation and the walk-in centre had been developed and staff felt supported.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice