About the service Helping Hands Camberley provides personal care to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. The service was providing support to 12 people with personal care needs at the time of our inspection.
People’s experience of using this service and what we found
Risks to people’s safety and well-being were assessed and monitored. Where risks were identified due to health issues, staff received specific training to support people safely. Robust medicines procedures were in place and records showed people received their medicines in line with their prescriptions. Staff were aware of their responsibilities in keeping people safe and how to report any concerns. People told us they were supported by regular staff who arrived on time and stayed for the planned duration of the visit.
The provider had responded to the COVID-19 pandemic promptly, implemented policies in line with guidance and ensured all staff had access to PPE. People, relatives and staff told us they felt listened to and there was a positive culture within the service. The registered manager had implemented systems to monitor the quality of the service people received and regularly sought feedback. Staff told us they felt valued in their roles and were able to contact the office should they need support.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection (and update)
The last rating for this service was Requires Improvement (published 20 April 2020) and there were two breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
Why we inspected
We carried out an announced comprehensive inspection of this service on 17 February 2020. Breaches of legal requirements were found. The provider completed an action plan after the last inspection to show what they would do and by when to improve.
We undertook this focused inspection to check they had followed their action plan and to confirm they now met legal requirements in relation to people’s safe care and treatment and good governance. This report only covers our findings in relation to the Key Questions Safe and Well-led which contain those requirements.
The ratings from the previous comprehensive inspection for those key questions not looked at on this occasion were used in calculating the overall rating at this inspection. The overall rating for the service has changed from Requires Improvement to Good. This is based on the findings at this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Helping Hands Camberley on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.