We carried out a review of the data available to us about Windsor Court on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Windsor Court, you can give feedback on this service.
Windsor Court is a residential care home providing personal care to 43 people aged 65 and over at the time of the inspection. The service can support up to 66 people. It is a new purpose-built home with accommodation provided in four units across two floors.
People’s experience of using this service and what we found
People were protected from the risk of harm. There were enough suitably trained staff to meet people’s needs. Robust recruitment procedures were followed. Risks to people’s safety and welfare were identified and managed. People’s medicines were managed safely.
The home was clean and well maintained. The design and décor of the building took account of people’s needs. People had access to a secure garden.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were offered a balanced diet which catered for their needs and preferences.
The service worked well with other agencies to make sure people experienced safe and effective care.
People’s needs were assessed, and care plans included information about their needs and preferences. Staff knew people well and knew how they liked their care to be delivered. Staff treated people well, they were kind and compassionate. People’s privacy and dignity were respected, and people were supported to be as independent as possible.
People were offered the opportunity to take part in a range of social activities in the home and in the local community.
The management team were open and clearly committed to the continuous improvement of the service. People were listened to and complaints were taken seriously.
The provider had system in place to monitor the quality and safety of the service. We saw these were effective in making improvements to the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 28 January 2019 and this is the first inspection.
Why we inspected
This was a planned inspection based on the date of registration.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.