We carried out a review of the data available to us about Care Resolution West London on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Care Resolution West London, you can give feedback on this service.
Care Resolution – East London is a domiciliary care agency. It provides a service to younger disabled adults and older people, some of whom were receiving end of life care. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
At the time of the inspection the provider was supporting 11 people in the London Borough of Southwark.
People’s experience of using this service and what we found
People received person-centred care and records had detailed information for care workers to follow to help keep people safe. New staff were introduced to people and their relatives and carried out shadowing or double up visits to ensure they had a good understanding of their care needs.
The provider listened to people to try and be as flexible and understanding as possible to accommodate their needs. Staff monitored people’s health and wellbeing and reported any changes or concerns to the relevant health and social care professionals.
People and their relatives were positive about the kind and caring attitude of the staff team and the relationships they had developed since they had started to use the service. The registered manager was proactive in following up feedback about any issues or concerns.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.
People and their relatives were positive about the management team and felt comfortable contacting them if they needed to discuss any aspects of their care. People were confident they would be listened to and were given opportunities to discuss the support they received.
People were supported by a staff team who felt valued and fully supported in their role, especially during challenging periods during the COVID-19 pandemic. Staff praised the communication they received from the management team and were confident any necessary action would be taken if they raised any issues or needed advice.
Health and social care professionals were also positive about the management of the service and the level of care people received. They felt staff had a good understanding of people’s needs and received regular updates about people’s health and wellbeing.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 15 January 2019 and this is the first inspection. It was scheduled to be inspected in January 2020 but the service was dormant at the time.
Why we inspected
We carried out this inspection following a routine review of information we held about this service. Our intelligence indicated there may be a higher level of risk at this service due to the length of time it had been registered and not inspected.
Follow up
We will continue to monitor information we receive about the service. If we receive any concerning information we may return to inspect.