About the service Heald Farm Court is based within the community of Newton le Willows. People using the service live in their own apartments within this extra care setting. The service supported 16 people at the time of our inspection.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People were protected from abuse and the risk of harm. Staff had received training and understood their responsibilities.
Medication was managed safely by trained and competent staff. Medication administration records (MARs) were fully completed and regularly reviewed. Medicines policies and procedures were available for staff along with best practice guidance. Staff had access to and understood the importance of personal protective equipment (PPE).
Safe recruitment procedures were in place to help ensure that only suitable staff were employed at the service.
People were supported by staff who were caring and respected their privacy and dignity.
Systems for the oversight and monitoring of the service people received were in place. Action plans were used the address areas identified for development and improvement.
People's views were sought on the service they received from Human Support Group Ltd – Heald Farm Court. We received positive comments about the care and support people received.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was requires improvement (Published 6 April 2020).
Why we inspected
This was a planned focused inspection based on the previous rating.
We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.
The overall rating for the service has changed from requires improvement to good. This is based on the findings at this inspection.
You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Human Support Group Ltd – Heald Farm Court. on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.