Wimbledon NeuroCare

Updated 12 December 2022

Wimbledon NeuroCare (WNC) manages its services from its Head Office at 1 College Fields, where the administrative team is based. From there, the team manages patient services, including patient bookings and storing of patient data.

The service is registered to provide care for both children and adults. The clinic operates within dedicated units at all the four locations namely:

• Parkside Hospital in Wimbledon
• Clare Park Hospital in Farnham
• 55 Wimpole Street in Inner London
• St Anthony’s Hospital in Cheam

How we inspected this service

• During the site visit, we spoke with the operations manager and briefly to one of the consultants.
• We looked at records related to patient assessments and the provision of care and treatment.
• Reviewed personnel files, service policies and procedures and other records concerned with running the service.
• Visited the head office and the clinical site at Parkside Hospital.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 12 December 2022

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

This service is rated as Good overall.

We carried out an announced comprehensive inspection at Wimbledon NeuroCare on 11 October 2022 as part of our inspection programme.

Wimbledon NeuroCare is a private clinic that provides neurodiagnostic, hearing and balance tests and therapies from a variety of locations. The team comprises of a number of administrative office staff, consultants, audiology scientist, EEG technician, general manager and an operations manager.

This service is registered with CQC under the Health and Social Care Act 2008 to provide the following regulated activities, diagnostic and screening procedures.

The operations manager is the CQC registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

•The service had systems to manage risk so that safety incidents were less likely to happen.

•Risks to patients were always assessed and well managed, including those relating to safeguarding and recruitment checks.

•The clinic had policies and procedures to govern activity.

•The way the service was led and managed promoted the delivery of high-quality, person-centred care.

•The service proactively sought feedback from staff and patients, which it acted on.

•The provider was aware of and complied with the requirements of the Duty of Candour.

The areas where the provider should make improvements are:

•Review the process of recording minor verbal complaints.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services