5 September 2013
During a routine inspection
The dental staff told us they were aware of the procedures to follow if they had any concerns about child protection issues or abuse of vulnerable adults. The information in the satisfaction questionnaires indicated that patients were confident that if they did have any concerns they would be able to raise them and that they would be dealt with appropriately.
We found the environment to be clean, tidy and organised. We saw there were appropriate policies and procedures in place for the control of infection. We saw that staff were able to access training as and when they needed to and received annual appraisals of their work practices.
The provider had an effective quality assurance system in place and people's views and opinions of the service were listened to and acted on where necessary.