27 September 2023
During a routine inspection
Our rating of this location improved. We rated it as good because:
- The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service-controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines well. The service managed safety incidents well and learned lessons from them.
- Staff provided good care and treatment and managed pain relief well. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, advised them on how to lead healthier lives, supported them to make decisions about their care, and had access to good information. The service had expanded access times.
- Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions.
- Staff understood the emotional impact of cosmetic surgery and worked with patients to manage expectations and support positive body image and mental health.
- The service planned care to meet the needs of people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
- Leaders ran services well using reliable information systems and supported staff to develop their skills through an extensive programme of engagement. Staff understood the service’s vision and values, applied them in their work, and used provider standards to challenge the status quo. Staff felt respected, supported, and valued. They were focused on the needs of patients receiving care and creating a working environment that promoted innovation and development. Staff were clear about their roles and accountabilities.
- The service engaged meaningfully with patients and the wider cosmetic surgery community to plan and manage services and all staff were committed to improving services through research and exploration of new evidence-based practice.
However:
- There was room for more consistency in the use of wipeable furniture in some areas to promote better infection control.
At our last inspection of the service, we found a breach of Regulation 12 under the Health and Social Care Act 2008. This reflected a need for improved medicines management processes and better governance arrangements. At this inspection we found significant and sustained improvements along with areas of innovative practice.