FitzRoy - Teddington

Fitzroy-Teddington provides care home accommodation and personal care in a supported living service for up to fourteen people in two separate buildings. All the people who live at Fitzroy-Teddington have a learning disability. There were 12 people using the service, eight in the care home and four in supported living, at the time of the inspection.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People received high quality, responsive, person centred care and were supported with their needs that were regularly reviewed and recorded in their care and support plans. They had choices, followed their interests and hobbies and led very active social lives. People and their relatives received information in an open and timely way that enabled them to make decisions. Complaints were recorded and investigated.

The home’s management and leadership was transparent with an open, positive and honest culture as reflected in the feedback we received from relatives, staff and healthcare professionals and the supportive management practices we saw. The organisation had a vision and values that were clearly set out, understood by staff and followed. Areas of responsibility and accountability were identified, and high quality service maintained and reviewed. Audits were thoroughly carried out and records kept up to date. Excellent community links and working partnerships were established and kept up minimising social isolation. All the healthcare professionals said that the service was very well managed and met people’s needs in a professional, friendly and open way.

The home was a safe place for people to live and staff to work in. People's positive responses and body language indicated that they enjoyed living at Fitzroy-Teddington. Risks to people were assessed and reviewed. This enabled them to take acceptable risks, enjoy their lives and live safely. Accidents, incidents and safeguarding concerns were reported, investigated and recorded with any lessons learnt. There were suitable numbers of appropriately recruited staff to meet people’s needs. Medicine was safely administered.

People did not experience discrimination against them and their equality and diversity needs were met. Staff, who were well-trained and supervised, spoke to people in a patient, clear way that they could understand. People’s health needs were understood by staff who provided them with access to community-based health care professionals, as well as support staff employed at the home. People were protected by staff from nutrition and hydration risks and they were supported to choose healthy and balanced diets that also met their likes, dislikes and preferences. The premises were adapted to people’s needs. Transition between services was based on people’s needs and best interests.

The service had a warm, welcoming and friendly atmosphere with people enjoying the way staff gave them care and support. The staff we observed were caring and compassionate. Many positive interactions took place between people, staff and each-other. Staff upheld people’s privacy, dignity and confidentiality. People had access to advocates and were encouraged and supported to be independent.

People were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the guidance CQC follows to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service was able to demonstrate how they were meeting the underpinning principles of right support, right care, right culture. People received person-centred care in a setting that enabled them to have maximum choice, control and independence and promoted their dignity, privacy and human rights. The positive culture, ethos, values, attitudes and behaviours of leaders and care staff ensured people using service lead confident, inclusive and empowered lives.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Why we inspected

This service was registered with us on 29/10/2019 and this is the first inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.