4 January 2023
During an inspection looking at part of the service
Ferndene Care Home is a residential care home providing personal and nursing care to 38 older people and people living with dementia at the time of the inspection. The care home can accommodate 48 people in one purpose-built building.
People’s experience of using this service and what we found
People using the service were safe. The provider had systems and processes in place to protect people from abuse and staff were aware of their responsibilities in keeping people safe. The risks to people’s safety were regularly assessed and there were measures in place to reduce these risks. The registered manager had processes in place to learn from accidents and incidents to further reduce risk to people living at the service.
People were supported by adequate numbers of safely recruited staff who had received appropriate training for their roles and were supported with regular supervision from their line managers.
People’s medicines were well managed, and people were protected from the risk of infection as the staff maintained good infection, prevention and control practices.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People lived in a well-maintained environment supported by staff who treated them with respect and dignity. They and their relatives were involved in the development of their care plans to ensure they received personalised care.
People were supported to maintain relationships with family and friends. The service followed government guidance when welcoming visitors into the service and people were encouraged to take part in social activities of their choice.
The registered manager took complaints or concerns about people’s care seriously and responded to complaints in a positive way following the providers complaints procedure.
There were effective quality monitoring processes in place to support good standards of care. People, relatives and staff told us the manager was open, approachable and responsive. Staff felt supported by them.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was requires improvement (published 19 May 2022). The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
Why we inspected
We undertook this inspection to follow up on action we told the provider to take at the last inspection. We undertook a focused inspection. This report only covers our findings in relation to the Key Questions Safe, Responsive and Well-led which contain those requirements.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
We found no evidence during this inspection that people were at risk of harm. Please see the Safe, Responsive and Well Led sections of this full report.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has changed from Requires Improvement to Good. This is based on the findings at this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Ferndene Care Home on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.