High Standard Care Limited

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats. At the time of inspection, one person was using the service and had received care for a short period. Because of this we were unable to gather enough evidence to make a judgment and award a rating against the five key questions, 'Is the service safe?', 'Is the service effective?', 'Is the service caring?', 'Is the service responsive?' and 'Is the service well-led?'. Therefore, we were unable to provide an overall rating for the service.

People’s experience of using this service

People told us they were happy with the service. Staff met the needs of people using the service. Staff knew how to identify and report abuse.

Risks were assessed and managed. Staff had guidance on how to support people safely. Recruitment checks were undertaken to ensure staff were safe to work with people. We signposted the provider to safer recruitment practices. Staff followed infection control guidance when providing care.

People were supported to eat and drink healthily. Staff received training and supervision to support them in their roles.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were kind and caring. The person received support from regular care staff. Staff respected people’s privacy and dignity.

Care records detailed how people preferred to receive support. Staff knew how to support people to be independent where they were able to be. A complaints procedure was in place and shared with people using the service.

Staff felt supported in their roles. The registered manager responded to people’s needs as they arose. Quality assurance systems were in place.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection:

This service was registered with us on 11/02/2019 and this is the first inspection.

Why we inspected

This was a planned inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.