We carried out a review of the data available to us about Guardian Homecare (Burnley) on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Guardian Homecare (Burnley), you can give feedback on this service.
Guardian Homecare (Burnley) is a domiciliary care service, providing personal care and support to people in their own homes. At the time of the inspection, the service was supporting 183 people.
People’s experience of using this service and what we found
People felt safe when staff supported them, and staff managed risks to people’s safety appropriately. No-one had experienced any missed visits and people told us staff stayed as long as they should. Most people told us staff arrived on time, but some told us staff were sometimes late and they were not always informed of this. The registered manager was addressing this. The provider recruited staff safely and staff knew how to protect people from abuse. Staff followed safe infection control practices and administered people’s medicines as prescribed.
People felt staff had the knowledge and skills to meet their needs. Staff received an appropriate induction and training. They supported people to eat and drink enough and to access healthcare services when needed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff treated people well. People liked the staff who supported them and told us staff were friendly, caring and respectful. Staff involved people in decisions about their care and respected their right to privacy and dignity. They encouraged people to be independent when it was safe to do so.
Staff offered people choices and provided them with personalised support that reflected their needs and preferences. Most people were supported by staff who knew them. People valued the visits from staff, which helped some avoid feelings of social isolation and loneliness. People felt comfortable raising concerns. Complaints had been investigated and responded to appropriately, but complaints documentation needed to be clearer.
Staff understood their responsibilities and the provider’s aims and provided care which resulted in good outcomes for people. People, relatives and staff felt the service was managed well. Staff and management worked in partnership with community agencies to ensure people received the support they needed. People’s views were sought about the service. Management completed regular checks to ensure people received high quality, safe care.
For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 12 October 2017). Since this rating was awarded, the registered provider of the service has changed. We have used the previous rating to inform our planning and decisions about the rating at this inspection.
Why we inspected
This was a planned inspection based on the new provider’s date of registration.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.