We carried out a review of the data available to us about The Old Rectory Residential Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about The Old Rectory Residential Home, you can give feedback on this service.
The Old Rectory Residential Home is a residential care home providing personal care to up to 35 people aged 65 and over. At the time of the inspection The Old Rectory Residential Home accommodated 27 people in one adapted building.
People’s experience of using this service and what we found
Staff worked tirelessly to care for people who were deemed at the end of their life and successfully achieved unexpected outcomes for people, helping them to recover. The registered manager and staff had excellent knowledge of people’s diverse needs and supported people in ways that were personalised to them, to achieve the best outcomes possible.
The registered manager had excelled at strengthening and maintaining relationships with people’s relatives, community links and health care professionals despite the COVID-19 pandemic. They had proactively engaged people within the service and creatively introduced and maintained activities.
Feedback from people, relatives, staff and professionals about the service was extremely positive. One person said, “I think it is managed very well, I have no complaints.” A relative said, “[The registered manager] oh wonderful, I can't say a word against [them]. No qualms no fears only praise.” Staff also said, “I actually am very happy and proud of the management.” Everyone we spoke to felt involved with the service.
The registered manager had championed making information accessible for people, they involved people in a survey to inform the homes information practice so that it was tailored to people’s specific needs. The provider had a quality monitoring system in place to ensure there was a good standard of practice and care for people living at the service.
People told us staff were caring. We observed kind and caring interactions between staff and people living at the home during our inspection. People were treated with respect and had their independence promoted.
People told us they felt safe living at the service and relatives we spoke to agreed they felt their loved ones were safe. Staff knew the signs of abuse to look out for and where to escalate any potential concerns. Risk assessments and care plans had the information necessary to support staff in keeping people safe. Medicines were managed safely and in line with people’s preferences. Feedback from professionals about medicine management was good.
Staff were recruited safely with a suitable induction to the service. The service had enough staff with excellent knowledge about people living at the service, who were upskilled to be able to support people with complex health needs.
Peoples needs were continually assessed and reviewed to ensure people had the best quality of life possible. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The registered manager and staff achieved good outcomes for people. People were supported in line with their needs and preferences for all aspects of their care including nutrition and healthcare needs. The registered manager worked in partnership where appropriate, with healthcare professionals to be able to deliver the best care for people possible. External professionals working with the service’s team gave them high praise.
Rating and the last inspection
The last rating for the service under the previous provider was good, published on 30 September 2016.
Why we inspected
This is the first inspection for this newly registered service. We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.