We carried out a review of the data available to us about Woodhall Support Services Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Woodhall Support Services Ltd, you can give feedback on this service.
Woodhall Support Services is a domiciliary care agency. They provide assistance with personal care to people living in their own home. At the time of inspection, they were supporting 13 people, five of whom received support with personal care.
Not everyone who used the service received support with personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
The provider had not consistently applied their recruitment procedures due to pre-existing knowledge of some of the staff employed. The provider took immediate action and all the information was in place before the inspection activity concluded.
People felt safe with the care received. Risks to people’s safety were considered on a day to day basis and in the event of adverse situations, such as bad weather.
People received their medicine on time by staff who had received training in the safe administration of medicine. People were protected from the risk of infection by staff who all had access to adequate personal and protective equipment.
Accident and incident forms were reviewed to ensure any necessary lessons were learnt and shared with the rest of the team.
People’s care needs were assessed, and care plans were devised which contained all the necessary information. People had access to healthcare, support with maintaining a balanced diet and, in maintaining contact with other agencies who were involved.
Staff received training to support them in their role and staff felt they had sufficient knowledge to fulfil their role.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were well treated. Their views were encouraged and their right to privacy was respected.
People’s care plans were personalised to their individual needs and people received care and support at a time that suited them. People’s communication needs were considered at all times.
People were supported to access their community and we received positive feedback regarding the companionship offered.
People knew how to raise a complaint and the provider had a process in place to ensure all concerns raised were investigated and feedback was provided.
The provider was not supporting anyone with end of life care at the time of inspection but were looking to increase the staff training in this area.
People were complimentary about the service and staff felt they were supporting people to achieve positive outcomes. The provider monitored the quality of the care being delivered and were aware of their duty of candour.
The provider worked with others and could demonstrate continuous learning and engagement with staff and the people they supported.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 27 February 2019 and this is the first inspection.
Why we inspected
This was a planned inspection based on the date the service first registered with us.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.