Background to this inspection
Updated
11 November 2020
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
This was a targeted inspection looking at the infection control and prevention measures the provider has in place. As part of CQC’s response to the coronavirus pandemic we are conducting a review of infection control and prevention measures in care homes.
The service had been identified as having several people tested positive for Covid-19. This inspection was to ensure that the service was compliant with infection control and prevention measures.
This inspection took place on 02/11/2020 and was announced.
Updated
11 November 2020
About the service
Bispham Gardens is a residential care home providing personal and nursing care to 27 people at the time of the inspection. The service is registered to support up to 28 people.
People’s experience of using this service and what we found
Staff were recruited safely, however, not all applications showed evidence a full employment history had been discussed. We have made a recommendation about collecting full employment information. People told us enough staff were available to meet people’s needs. Safeguarding procedures were in place to protect people from the risk of abuse by staff who understood and were trained on how to recognise and respond to concerns. Medicines were managed and administered safely. Infection control systems and audits continued to ensure a clean environment people.
The registered manager ensured staff received training that met people’s needs. People were happy with meals and quantity of food provided throughout the day. One person said, "When I came here, I had no appetite at all, but with encouragement and lots of tempting treats I have got my love of food back." People received support with their healthcare needs promptly. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People told us how staff were kind, caring and treated them well. One person said, "They [staff] couldn't be more caring towards me. Nothing is too much trouble." One relative commented, “The staff always show great patience with mum and she is never rushed.” We observed people were treated with respect and they were involved with family members in their care planning.
People's communication needs had been assessed. People had access to activities daily within the home and in the local community. People knew how they could raise concerns about the service and a complaints procedure was in place. The registered manager was passionate about ensuring they provided empathetic, compassionate person-centred end of life care.
The owner and registered manager were clear about their roles and provided care which resulted in good outcomes for people. They worked in partnership with a variety of agencies to ensure people's health and social needs were met. The registered manager and owner used a variety of methods to assess and monitor the quality of the service. This ensured the service continued to be monitored and improve.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 19 September 2018). Since this rating was awarded the registered provider of the service has changed. We have used the previous rating to inform our planning and decisions about the rating at this inspection.
Why we inspected
This was a planned inspection due to the change of provider.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.