28, 29 May 2013
During a routine inspection
Staff received appropriate training and felt supported by the company. One member of staff told us this was 'a good company to work for'. We found that supervision meetings were not happening at the frequency specified by the company.
Staff had appropriate knowledge of safeguarding processes and processes had been followed in the past. People receiving support were given safeguarding contact details and felt they could raise a safeguarding concern if needed.
Medication information in care plans was inaccurate. Protocols for 'as required' medication had not been produced and the administration of some creams was not recorded. Support plans in general were out of date. One person had not received their support plan after receiving care for six weeks.
The provider had sought feedback on quality. This was, however, not being reviewed in a meaningful way. Verbal complaints were not being recorded in a way that allowed their resolution to be tracked. Some people did not feel that complaining would result in change.