Archived: Hallwood Court ECH

Hallwood Court ECH is an 'extra care' housing service consisting of 20 apartments accommodating people within a large, purpose-built building. At the time of the inspection eight people received personal care. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People received an exceptionally caring service and felt supported and valued as individuals. An outstanding level of compassion had been demonstrated during the COVID-19 pandemic through a number of acts of kindness by individual staff members and the provider. These actions had a hugely positive impact on people’s mental health and well-being and significantly reduced the impact of people feeling isolated and alone.

People told us they were treated with respect and staff upheld their dignity during care visits. People were supported by staff who knew people exceptionally well. Trusting relationships had been formed and without exception, people told us they were happy living at Hallwood Court ECH.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were involved in developing their care plans which were person centred. These were updated to reflect people’s choice and when care needs changed.

Systems were in place to manage risks to people's health and wellbeing and medicines were managed safely. The provider had developed detailed policies, procedures and risk assessments to manage risk relating to the COVID-19 pandemic.

The service was well- led, and staff felt well supported by an open and honest culture. The registered manager had developed positive working relationships other professionals and organisations to ensure positive outcomes were achieved for people.

For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 11 March 2019 and this is the first inspection.

Why we inspected

This was a planned inspection to provide Hallwood Court ECH with its first CQC rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.