We carried out a review of the data available to us about Mindful Care & Support Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Mindful Care & Support Ltd, you can give feedback on this service.
Mindful Care and Support is a home care agency supporting people with personal care in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection the service was supporting 40 people with personal care.
People’s experience of using this service and what we found
People and relatives told us staff took appropriate steps to reduce the risk of infection. Not all staff were accessing COVID-19 testing according to government guidance. We brought this to the provider's attention, and they took immediate action to ensure staff were taking tests as recommended. There were systems and processes in place to safeguard people from the risk of abuse. People had appropriate risk assessments in place and staff understood any risks involved in their care. Incidents and accidents were investigated thoroughly.
People’s needs were thoroughly assessed, and their care was based on current guidance and standards. Staff were well supported with appropriate induction, supervision and training. People were supported to live healthy lives through appropriate support around nutrition and hydration. The service worked with other agencies to support people to have positive health outcomes.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and relatives told us the service was caring and staff knew people well. The service respected equality and diversity. People and their relatives were fully involved in the planning of their care and the service communicated with them regularly. People were treated with dignity and respect.
People received care that met their needs. People were empowered to make their own choices and be as independent in their activities as possible. People were supported to continue activities that were important to them.
We received positive feedback about the culture and management of the service from people, relatives and staff. There were processes in place to monitor and improve the quality of the service. People, relatives and staff were engaged in the running of the service and any feedback received was acted upon.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection – This service was registered with us on 10/04/2019 and this is the first inspection.
Why we inspected
This was a planned inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.