IQVIA IES UK Limited

IQVIA IES UK Limited is a large multi-national organisation that has a specific unit which specialises in health management. They work alongside the NHS to provide patient education and carry out physical health observations of patients receiving treatment for a range of different diseases.

This was the first time we rated this service. We rated it as good because:

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well.
• Staff provided good care and treatment. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, advised them on how to lead healthier lives, supported them to make decisions about their care, and had access to useful information.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients.
• The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and there were no waiting times for treatment.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities.

However:

• Staff did not always ensure that risk assessments were completed and added to patient records.
• The referral form used by the service did not include space for the referrer to record details of any existing safeguarding issues.
• Managers did not record outcomes from field visits in a consistent way.