Grange Lea Care Home

Updated 16 February 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 24 January 2022 and was announced. We gave the service a short period of notice on the morning of the inspection to ensure it was safe to visits and people and staff were kept safe.

Updated 16 February 2022

About the service

Grange Lea Care Home provides personal care and accommodation for up to 20 older people. At the time of the inspection 16 people were living at the home.

People’s experience of using this service and what we found

Staff went “above and beyond” to ensure care was just right for people. People and relatives confirmed the quality of care provided exceeded their expectations. One relative stated, “Having visited other care homes over the years we realise that Grange Lea is offering an outstanding quality of care.”

The positivity and ‘can do’ attitude of the staff helped to enhance people's quality of life. People were encouraged to live full and active lives and achieve their goals.

Staff took a positive approach to risks where they would enhance people's lives. The service's vision and values were person-centred to make sure people were at the heart of the service. People’s wishes and preferences, no matter how small were acted upon to make their lives happier.

Systems were in place to safeguard people from abuse. A person-centred approach was taken in relation to medicines management. People were cared for by a consistent and stable staff team who knew people well. Safe recruitment practices were followed. Staff were suitably trained and supported to enable them to meet people’s needs.

People were supported to eat and drink enough to maintain their health and wellbeing. There was an emphasis on home baking and local produce.

Staff assisted people to access healthcare services and receive ongoing healthcare support. Health care professionals were complimentary about the home. One health professional told us, “My observations are that they treat [people] with great respect and caring and the residents seem to be very happy at Grange Lea. The staff are friendly and very caring. The new management seem to have a similar ethos as the previous management of treating the residents as an extension of their own family.”

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received personalised care which reflected their needs and preferences. People were supported to continue their hobbies both within and outside of the home. There were close links with local schools, churches and businesses to help ensure people were involved in their local community. A complaints procedure was in place. People and relatives raised no concerns about the care provided.

There was a positive person-centred culture at the home which enabled people to achieve good outcomes. A range of audits and checks were carried out to monitor the quality and safety of the service. Timely action was taken if shortfalls were found.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 18 October 2016). Since this rating was awarded, the registered provider of the service has changed. We have used the previous rating to inform our planning and decisions about the rating at this inspection.

Why we inspected

This was a planned inspection based on the date the new provider registered with us.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.