12 April 2017
During an inspection looking at part of the service
We previously carried out an announced comprehensive inspection of this service on 10 February 2016. A breach of legal requirements was found. The service was rated Good overall and Requires Improvement in the ‘Responsive’ domain. After the comprehensive inspection, the provider wrote to us to say what actions they would take to meet legal requirements in relation to the breach of Regulation 17 of the Health and Social Care Act Regulated Activities Regulations 2014, Good Governance.
We undertook this focused inspection to check that they had followed their plan and to confirm that they now met legal requirements. This report only covers our findings in relation to those requirements. You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Galax Care on our website at www.cqc.org.uk. We found on this inspection the provider had taken all the steps to make the necessary improvements.
There was a registered manager in post who was present during our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
The provider had implemented an electronic care planning system since our last inspection. This gave staff access to electronic information they needed to meet people’s needs, including receiving regular up to date information. Care plans were personalised and detailed daily routines specific to each person. Care plans contained information about the person’s preferences, likes, dislikes and what was important to them.
People were involved in planning their care and support. People met with the care coordinator prior to their care package commencing with the agency. At this meeting people had the opportunity to discuss what care and support they wished to receive and how they wished to receive it.
Where required people were supported to maintain their independence and community involvement. This included supporting people to follow their interests and take part in social activities.
The service had a complaints procedure in place setting out how complaints could be made and how they would be handled. The registered manager investigated complaints and concerns in a timely manner.