Lewisham Dialysis Center

Updated 27 May 2022

Lewisham Dialysis Centre is operated by Diaverum UK Limited in conjunction with a local NHS trust. The service is an independent speciality provider of dialysis treatment and is based within an NHS trust in Lewisham London.

The service is nurse-led, providing chronic haemodialysis, hemodiafiltration treatments and care for chronic renal failure, for patients over 18 years of age, who have already been stabilised on the therapy at their main parent NHS trust. Haemodialysis is a way of replacing some of the functions of your kidney, if your kidneys have failed, by using a machine to filter and clean your blood.

The service has 20 active stations that can accommodate 120 patients at full capacity and is open six days a week from Monday to Saturday.

The service is registered with the CQC for the regulated activities, treatment of disease, disorder or injury and has been registered since April 2019. A registered manager has been in post since the start.

Updated 27 May 2022

This was the first inspection of the service. We rated it as outstanding because:

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risks well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines well. The service managed safety incidents well and learned lessons from them.
• Staff provided good care and treatment and gave patients enough to eat and drink. Managers monitored the effectiveness of the service and made sure staff were competent and developed. Staff worked well together for the benefit of patients, advised them on how to lead healthier lives, supported them to make decisions about their care, and had access to good information. Key services were available to suit patients' needs.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.
• The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.

Updated 27 May 2022