Aeon Nursing Ltd

Updated 5 August 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service 24 hours’ notice of the inspection. This was because we needed to be sure that the provider or registered manager would be in the office to support the inspection. Inspection activity started on 22 June 2021 and ended on 23 July 2021. We visited the office location on 22 June 2021.

What we did before inspection

We reviewed information we had received about the service. We sought feedback from the local authority and professionals who work with the service. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. We used all of this information to plan our inspection.

During the inspection

We spoke with one member of staff, the business manager, who oversaw service operations.

We reviewed a range of records. This included one person’s care and medicine administration records. We looked at three staff files in relation to recruitment and staff supervision. We also viewed a variety of records relating to the management of the service, including policies and procedures.

After the inspection

We spoke over the telephone with one relative who was with a person who used the service and we asked about their experience of the care provided. We also spoke with a further two members of staff; one deputy manager who provided care regularly and one carer. We also continued to seek clarification from the provider to validate evidence found.

Updated 5 August 2021

About the service

Aeon Nursing Limited is a domiciliary care agency that is registered to provide personal care and treatment of disease, disorder or injury. At the time of our inspection they were providing care and treatment to one person in their own home.

People’s experience of using this service and what we found

There were systems in place to safeguard people from abuse. Risks to people were assessed and monitored. Recruitment processes were robust and there were enough staff working at the service. Medicines were managed safely. There were prevention control measures which sought to keep people safe from infection. There had been no incidents or accidents but there were systems in place to ensure lessons were learned when things went wrong.

People’s needs were assessed before they used the service. Staff were supported through induction, training, and supervision. There was specialist training to ensure people’s needs were met. People were supported with nutrition and hydration. Staff worked with other agencies, including health professionals, to provide effective care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. There were consent agreement and people’s choices and decisions recorded.

Policies and procedures at the service supported equality and human rights and staff understood these rights. People expressed their views and had input into their care. People's privacy and dignity were respected. People were encouraged to be independent.

Care plans were personalised and provided instruction so staff could provide people with care in a way they preferred. People’s communication needs and preferences were recorded. People knew how to make complaints and the service responded appropriately when complaints were made. The service could support people at end of life.

The service provided person centred care. Staff knew their roles and responsibilities. People and staff were able to feedback about the service and be involved with decision making about their care. The service worked with others to the benefit of people receiving care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 20/06/2019 and this is the first inspection.

Why we inspected

This was a planned inspection based on potential risks highlighted by CQC systems.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.