24 September 2021
During a routine inspection
SureCare Central Cheshire is a community based domiciliary service providing personal care and support to people living in their own homes. At the time of this inspection the service was supporting 40 people living in the Nantwich area and surrounding villages.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
The service was exceptionally caring with the delivery of care and support to people.
People's visits were planned to take place at specific times and staff arrived when scheduled. Robust procedures were in place for the recruitment of staff. People had a care plan that detailed their needs and wishes around their support. Identified risks to people were considered and minimised wherever possible.
People felt safe using the service and procedures were in place to protect people from the risk of abuse. Procedures were in place for the management of medicines.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were supported by a staff team who received training and support for their role. People told us that staff were caring and respected their privacy and dignity. Their comments included, “They are all so kind and genuinely care”; “They are definitely kind and caring and mean it!”; ”I really needed the carers when [name] passed away and they comforted me and helped me get through it” and “I couldn’t have more thoughtful carers.”
Infection control procedures were in place to minimise the risk of the spread of infection.
People's needs and choices were assessed prior to receiving support from the service. People were supported with their health and dietary needs when required as part of their care plan.
People were supported by staff who knew them well and were aware of who to speak with if they were not happy about the service they had received.
Systems were in place to review and monitoring the service people received.
People spoke positively about the service. Their comments included, “They do so much more for me than I would expect”; “I am very happy with the service I receive” and “They are fantastic and can't do enough.”
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 8 April 2019 and this is the first inspection.
Why we inspected
This was a planned inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.