• Care Home
  • Care home

Portland Lodge

Overall: Good read more about inspection ratings

21 Landguard Manor Road, Shanklin, Isle of Wight, PO37 7HZ (01983) 862148

Provided and run by:
Isle of Wight Homecare Ltd

Latest inspection summary

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Background to this inspection

Updated 5 May 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was completed by one inspector.

Service and service type

Portland Lodge is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service 24 hours’ notice of the inspection. This was because we needed to be sure that the provider or registered manager would be available to support the inspection.

What we did before inspection

Before the inspection we reviewed the information, we had about the service, including registration reports and notifications. Notifications are information about specific important events the service is legally required to send to us. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. We used all of this information to plan our inspection.

During the inspection

We spoke with nine people who lived at Portland Lodge about their experience of the care provided. We carried out observations of people's experiences throughout the inspection. We viewed the homes environment, looked at medicines management systems and records, recruitment records for two newer staff members and also assessed how the home was managing infection prevention and control.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We reviewed additional information sent to us by the registered manager. This included four people’s care plans and related records of care they had received. Additionally, a variety of records relating to the management of the service, including accident and incident records and policies and procedures, audits and information about staff training and support were reviewed.

We spoke with five care staff as well as housekeeping and maintenance staff. We received written feedback from five health or social care professionals. We spoke with the providers nominated individual and clarified further information with the registered manager. The nominated individual is responsible for supervising the management of the service on behalf of the provider.

Overall inspection

Good

Updated 5 May 2021

About the service

Portland Lodge is a care home providing accommodation for up to 19 people, some of whom are living with dementia or a mental health need. At the time of our inspection, there were 19 people living in the service. Portland Lodge is an extended property providing all single bedrooms and suitable communal facilities.

People’s experience of using this service and what we found

People told us they were happy living at Portland Lodge and felt supported to live their lives in the way they wished to do so. Staff were observed to treat people with kindness and compassion.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff supported people and showed an understanding of equality and diversity and people were treated with dignity, and their privacy was respected. People were supported to be as independent as possible.

External health and social care professionals were very positive about the care and support provided by the staff and registered manager. The registered manager and staff worked with other external professionals to ensure people received effective care.

Staff knew how to keep people safe from harm. People told us they felt safe. Infection prevention and control measures were in place and followed by staff.

Staff were recruited safely, and sufficient numbers were employed to ensure people's care and social needs were met. Staff had received appropriate training and support to enable them to carry out their role effectively.

Risk assessments and management plans were completed for people and the home environment

to ensure safety.

People received their medicines safely and as prescribed.

People and staff were positive about the management of the service and told us the registered manager was very supportive and approachable. Any concerns or worries were listened to, addressed and used as opportunities to make improvements to the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 10/10/2018 and this is the first inspection.

The last rating for the service under the previous provider (Isle of Wight Care Limited) was Good, published on 13 February 2019.

Why we inspected

This was a planned inspection based on the length of time since registration.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.