SD Home Care Ltd Also known as Home Instead

Updated 17 March 2020

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own homes.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.

During the inspection-

We spoke with two people who used the service about their experience of the care provided. We spoke with four members of staff as well as the provider and the registered manager.

We reviewed a range of records. This included two people’s care records and medication records. We looked at three staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

Updated 17 March 2020

About the service

SD Home Care Ltd is a home care agency providing personal care to two people at the time of the inspection. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People were supported by staff who understood their responsibilities to report concerns of abuse. Risks to people’s safety were assessed and managed to keep people safe. People had support from a consistent team of staff and medicines were managed safely.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People’s needs were assessed and considered any protected characteristics as defined in the Equality Act. People’s dietary needs were met. Staff had received training and supervision to enable them to support people effectively.

People told us that staff were kind and caring. Staff demonstrated that they promoted people’s dignity and independence. People were given choices and supported to be involved in planning for their care.

People were supported by staff who knew them well and encouraged to take part in community activities. Complaints made had been investigated and resolved.

People and staff spoke highly of the provider and registered manager. Systems were in place to monitor the quality of care provided and people were given opportunity to feedback on the quality of the service.

Rating at last inspection

This service was registered with us on 11 April 2019 and this is the first inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.