Veryan Place

Updated 14 October 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection, we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was carried out by 1 inspector.

Service and service type

Veryan Place is a ‘care home.’ People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Veryan Place is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was announced. We gave the service 24 hours’ notice of the inspection. This was because the service is small, and people are often out, and we wanted to be sure there would be people at home to speak with us.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service, including Healthwatch. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England.

We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with 2 people who used the service and 5 relatives to seek their experience of the care provided to them or their family members. We spoke with 5 members of staff, which included care workers, the deputy manager, the registered manager, and the operations manager.

We reviewed a range of records, which included 3 people’s care records, 2 staff recruitment records and a variety of other records relating to the management of the service, including policies and procedures, quality audits and checks.

Updated 14 October 2023

Veryan Place is a residential care home providing accommodation for people who require nursing or personal care for up to 3 people. The service provides support to younger and older people living with a learning disability and / or autistic people. At the time of our inspection 3 people were living at the home.

The home is set within a residential estate, with public transport links giving access to the local and wider community.

People's experience of using this service and what we found

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Support

People were supported by a staff team that were committed to providing them with a good quality of life and to lead fulfilling lives.

Personalised support plans gave clear information for staff to follow in keeping people safe, whilst enabling people to be as independent as possible.

People were fully involved in managing personal risks and in taking decisions about how to keep safe. Staff were skilled in recognising signs when people experienced emotional distress and knew how to support people to keep them safe.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. People were supported to understand their rights. People knew how to raise concerns and were confident these would be dealt with properly.

Right Care

People's support plans were personalised, and they were supported to follow their hobbies and interests. Staff ensured people had full access to healthcare services.

Systems were in place to closely monitor incidents and prompt action was taken to mitigate the risk of repeat incidents.

Right culture

A culture of inclusion, diversity and equality was embedded into the service. People were supported to express their individuality. People were supported to develop their skills and independence. Staff supported people to follow their cultural and religious beliefs.

People led inclusive and empowered lives because of the ethos, values, attitudes and behaviours of the management and staff. Staff ensured risks of a closed culture were minimised. People's quality of life was enhanced by the service's culture of transparency, respect, improvement, and inclusivity.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 21 November 2017).

Why we inspected

This was a planned inspection based on the information we held about the service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Veryan Place on our website.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.